Frequently asked questions
Shipping, returns, care: all the answers to the questions we get asked most.
Orders and shipping
How long does delivery take?
Your order is prepared within 1–3 business days, then delivered in 7–12 business days in France and Belgium. Delivery can take a little longer during the holidays.
How much does shipping cost?
Shipping is free on orders from €35. Below that, the shipping cost is shown before payment.
How can I track my order?
As soon as it ships, you receive an email with your tracking number and a link to follow your parcel step by step.
Can my order arrive in several parcels?
Yes, if you order several models they may arrive separately. Each parcel has its own tracking number.
Returns and refunds
Can I return an item?
Yes, you have the legal 14-day period after delivery to change your mind. The item must be unused and in its original packaging, and return shipping is at your expense. Please contact us before sending anything.
My squishy arrived damaged, what should I do?
Send us a photo via the Contact page within 48 hours of delivery. We'll send you a replacement or refund you.
When will I be refunded?
Refunds are made within 5–10 business days after the return is approved, to the original payment method.
Products and care
What does slow rising mean?
It's the time a squishy takes to get its shape back after being squeezed. Ours rise back in about 5 to 10 seconds.
How do I clean my squishy?
Gently dab it with a slightly damp cloth, then let it air-dry. Don't rinse it under water or put it in the washing machine.
From what age?
Our squishies are recommended from age 14, as stated by our suppliers. They are not toys for children under 3: small pieces can come off if they tear.
Payment
Which payment methods do you accept?
Credit card, PayPal, Apple Pay and Google Pay. Payment is fully secure and encrypted.
Didn't find your answer?
Write to us, we reply within 24 hours on business days.